Looking for a free Zendesk alternative? Well, you've come to the right place. Few names are more powerful than Zendesk for people looking for reliable, easy-to-use service and help desk tools. This solution is one of the most popular in the world, with hundreds of thousands of users.
Unfortunately for beginners in the business world, Zendesk does have one downside - its cost. If you're on a limited budget, you may find it difficult to manage the costs associated with running tools like Zendesk. Fortunately, you're not entirely out of luck.
While free help desk tools rarely have the advanced features and functionality you get from full-featured solutions like Zendesk, they can serve your audience by providing the basic tools you need as a beginner. Today, we're going to look at some of the top free options on the market to help you decide if one is right for you.
What is Zendesk?
Zendesk is a convenient all-in-one SaaS solution for improving customer satisfaction. Suitable for all types of businesses, from startups to well-known enterprise companies, Zendesk can empower your support agents, send important notifications to supervisors, and even help you manage your support tickets more efficiently.
One of the top customer communication tools on the market, Zendesk combines everything from Android and iOS app access to customer response templates, website chat widget functionality, and more. It's one of the best customer support software options out there, but it's far from the only option.
Like most of the tools we'll be covering in this article, Zendesk has a somewhat limited solution if you want access to free services. While you do get the tools of unlimited proxies, you also miss out on some extra features like automation and collision detection. On the plus side, you'll receive tools for email and social ticketing, knowledge base creation, ticket trend reporting, combined mailbox tracking, and team collaboration features.
Excellent range of tools even in the free plan
Easy to use when you want to simplify multi-channel support
Facilitates customer engagement
Easily manage customer issues with ticketing tools
Collaboration tools for team members
Zendesk Cons 👎
Can get expensive outside of the free plan
Some more advanced features may be missing
Who is Zendesk best for ✅
If you're looking for comprehensive helpdesk ticketing with a minimal learning curve, you can avoid finding the best Zendesk replacement and stick with the service itself. This solution is one of the leading help desk tools, and for good reason. It's feature-rich and fairly easy to use, but can get expensive over time.
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Best Zendesk Alternatives
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HubSpot is probably the most commonly used software for service management compared to Zendesk. The company offers a variety of tools for marketing, website building, and sales. One of the components of HubSpot's product portfolio is the "Service Center," a comprehensive set of service tools packaged into an easy-to-use ecosystem.
Unfortunately, Service Hub can be as expensive as Zendesk. If you're looking for freebies, you might want to consider free help desk and ticketing software HubSpot instead. While this free service is somewhat basic, it does allow you to track customer email list requests in one unified space, so your team can stay as organized as possible.
The easy-to-use environment allows you to quickly prioritize work, manage tickets, and track resolution of issues, so you can improve customer service. You might even consider upgrading to the full version of the help desk software and service solution HubSpot to access extra features like a shared inbox and real-time reporting. However, the paid version of HubSpot can often cost more than many alternatives on the market.
Excellent, easy-to-use interface for beginners
Can be upgraded through service center
Access all emails and tickets in one environment
Complete organization and tracking of customer requests
Central space for the team
Lacks many premium service features
Upgrades can be expensive
Who is best for ✅
If you want a basic ticketing system to keep track of customer requests, HubSpot's service is pretty impressive. You can even access things like Goals to help you achieve your goals, live chat, and team email. HubSpot can be one of the more comprehensive multi-channel service, sales, and marketing tools, but you'll get the best results if you're willing to pay for the premium package.
👉 Read our HubSpot review .
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freshdesk - The best free Zendesk alternative
Like Zendesk, Freshdesk is another very well-known customer support tool. An easy-to-use environment ensures businesses can gather valuable information about business consumers. There is an environment for automating routine tasks to increase agent productivity, and a unified inbox for multiple customer service channels.
The free plan is very comprehensive from Zendesk , covering things like understanding team performance with ticketed reports and a handy mobile app. Similar to other market-leading tools such as HubSpot, you can also take advantage of the Knowledge Base feature in Freshdesk to provide self-service opportunities to your customers.
Overall, Freshdesk's handy selection of tools provides a great entry point for enhancing digital customer service. You can spend less time switching between communication channels and more time having important conversations. While Freshdesk and its free tools won't give you the same overall functionality as tools like Salesforce (which uses Slack), you can still enable and empower your customer support team.
Excellent help from Freshdesk Support
Automation of routine tasks
Unified inbox for tracking customer information
Mobile app for anytime, anywhere support
Insights into team performance
Basic Self-Service for End Users
Not the best reporting feature
Requires a paid plan to access better lead tracking tools
Who is best for ✅
Freshdesk is a feature-rich and generous solution for small businesses looking to provide exceptional customer service. The technology is easy to use, and even on the free plan, it offers a decent level of customer support. You can easily track conversations on social media and other channels, and Freshdesk is also one of the best zendesk alternatives, easy to use.
Try - Shopify
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3. Zoho Desk
A dedicated help desk solution from leading customer experience company Zoho, Desk makes it easy to track omnichannel customer interactions. With over 50,000 business users worldwide, Zoho Desk is a very popular service.
The complete Zoho desk brings the experience to everything from an omnichannel inbox for managing customer conversations to workflow automation tools. Get access to live chat and self-service tools, as well as artificial intelligence for smarter ways to manage business conversations. This customer service software has many tools to strengthen customer relationships, especially if you are willing to upgrade to a paid package.
Zoho Desk's free plan is generous and includes a help center, email ticketing, customer management, and your own private knowledge base. You get pre-defined SLAs, a multilingual help desk as well as a mobile app and 5 days a week support.