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Md. Abu Sayed Sagor
Jun 16, 2022
In General Discussions
For those who may not know, Dynamics 365 I recently received a few updates. In this blog, we take a look at what the latest features you can expect from industry list Dynamics 365 and what these updates can do for your business. AI & ML The latest Dynamics 365 update includes a little bit of artificial intelligence (AI) and machine learning (ML) this time around. This includes everything from chatbot agents to virtual assistants. For example, in customer service scenarios industry list there will be a greater and smarter level of interaction with a virtual agent powered by Microsoft AI technologies. The idea is to allow you to create useful conversations that AI agents can collect and hand over to a customer service team when needed. According to industry list Corporate VP Steve Guggenheimer, Microsoft's goal is to boost the level of satisfaction industry list across areas where customer engagement occurs and also among internal support teams, which will now be able to operate more efficiently and deliver better results. The virtual agents are given suggestions in real time when dealing with customers and in return, the real-time feedback allows the agents to learn and be industry list effective. In fact, Microsoft already uses an earlier version of the AI. It is believed that this particular version currently supports over 600,000 support sessions. The same technology empowers the Australian Department industry list of Human Services, HP, and Macy's customer service self-service experiences. ML allows CRM software to provide better data analytics as well as interpret the data to meaningful conclusions.
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Md. Abu Sayed Sagor

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