Jul 18, 2022
In General Discussions
N-way calling allows users to connect one or more people to the phone. This is useful in ad hoc situations where someone else needs to answer the call, but the conference call was not previously scheduled. It's also great from a customer service perspective, as if you can't answer a customer's question, you can immediately call in an expert to help. 4) Auto attendant "Press one to check the status of your order." "Press 3 to talk to your representative." It's an auto attendant. Auto attendants get bad ghost mannequin effect service laps because they are not always efficient. Callers can fall into a permanent loop of pressing numbers. However, modern telephone systems allow for a great deal of customization. With well-planned routing and clear instructions, auto attendants actually save customers time by directing them to the right place. Needless to say - Professional sound autoresponders make every business more credible. 5) Call queue Call queues are an essential tool for any call center. Queues allow you to wait in sequence for calls so that the best people can meet your needs. The best call queue can rank representatives by skill level, first available time, or longest idle time. Queue configuration allows customers to reach the most experienced contact or simply the first contact available, depending on the call. 6) Conference call / bridge Everyone in the business is familiar with conference calls. However, with modern telephone systems, conference calls have become much easier. image14 1 You don't need to access a third-party application to book a conference call or go through the tedious process of pre-scheduling a conference call.